Terms written plainly, because family stories deserve clarity.

Terms and Conditions

Effective date: 19 July 2026 Version: 2.0

These Terms and Conditions ("Terms") apply to the website, onboarding, guided recorded story sessions, professional writing, translation, editing, design, printing, delivery, books, digital materials, and related services provided by Qissa Stories, trading as Qissa ("Qissa", "we", "us", or "our").

Our website is https://www.qissastories.com and our contact email is support@qissastories.com. Our registered/business address is Karachi, Pakistan.

By placing an order, creating a project, submitting stories or photos, using the private archive, or otherwise using Qissa, you agree to these Terms. If you are using Qissa on behalf of another person or family member, you must have authority to provide their information, and the storyteller must separately consent before Qissa collects their stories.

These Terms should be read together with our Privacy Policy, Refund, Cancellation and Shipping Policy, Storyteller Consent, and Photo and Contributor Consent.

1. What Qissa does

Qissa helps families preserve personal and family memories. Depending on the plan purchased, Qissa may provide some or all of the following:

• a warm onboarding call with a Qissa Story Guide;
• recorded story sessions by phone, Google Meet, or another agreed channel;
• thoughtful follow-up questions from a Qissa Story Guide;
• receipt of recordings, written materials, family questions, photos, captions, and related materials;
• collaboration between a Qissa Story Guide and professional writer;
• transcription, professional writing, translation, editing, formatting, and design;
• an English book, or an Urdu/Sindhi book paired with English;
• additional printed copies, if included in the selected plan or purchased separately;
• an e-book, if included in the selected plan;
• a private digital archive for selected recordings, transcripts, photos, and book files;
• QR codes in the book that may allow approved family members to access selected recordings or archive materials.

The exact services included in your order are those shown at checkout, in your order confirmation, or in any written package description agreed with Qissa.

2. Eligibility

You must be at least 18 years old to place an order. By placing an order, you confirm that you are legally capable of entering into a binding contract.

If you submit information about another person, including a storyteller, family member, child, or person shown in a photo, you confirm that you have the right or permission to provide that information to Qissa.

3. Gift orders and storyteller consent

Qissa is often purchased as a gift for a parent, grandparent, relative, or elder. The buyer's consent is not the same as the storyteller's consent.

If you buy Qissa for someone else, you authorize Qissa to contact the storyteller for onboarding. However, Qissa will not begin collecting the storyteller's personal memories, voice notes, videos, story calls, or other story content until the storyteller has given consent through our Storyteller Consent process.

If you purchase Qissa for another person, your acceptance of these Terms applies to your purchase only. The storyteller must separately consent before Qissa collects, records, transcribes, translates, edits, stores, prints, or archives their stories.

The storyteller may decline to participate, skip questions, refuse specific topics, pause the project, or ask Qissa to stop future story collection. If the storyteller declines to participate, our Refund, Cancellation and Shipping Policy will apply.

4. Plans, scope, and additional work

Each Qissa plan is a one-time family story project and does not automatically renew. Qissa Portrait currently includes up to 4 recorded interview hours across as many sessions as needed, up to 60 designed pages, one hardcover copy, and one revision round. Qissa Life Story currently includes up to 8 recorded interview hours, up to 120 designed pages, two hardcover copies, and two revision rounds. The checkout and order confirmation control if they differ from this summary.

The storyteller may use the included interview hours in one longer session or several shorter sessions. If the project needs additional interview time, pages, revisions, books, extensive generative photo reconstruction, or other work outside the included scope, Qissa will provide a written quote and will not continue that additional work without approval.

Plan features and prices may change for future orders. Customers whose orders were accepted under earlier package terms keep the terms confirmed for their original order unless they agree to a change in writing.

5. Payment, taxes, and billing

Prices are shown at checkout. You agree to pay all charges shown at checkout, including applicable taxes, shipping charges, and additional charges for optional extras.

We may use third-party payment processors. Qissa does not intend to store full payment card details on its own systems. Payment processing is subject to the payment provider's own terms and privacy practices.

If a payment fails, is reversed, is charged back, or is suspected to be fraudulent, Qissa may pause or cancel the project until the issue is resolved.

6. Customer and contributor responsibilities

You agree that you will not submit or ask Qissa to process any content that:

• you do not have the right to submit;
• infringes another person's copyright, privacy, publicity, confidentiality, or other rights;
• is defamatory, abusive, threatening, hateful, exploitative, obscene, unlawful, or misleading;
• includes non-consensual intimate material or private information about another person without permission;
• includes instructions or content that would require Qissa to break the law;
• contains malware, viruses, or harmful files.

You are responsible for the accuracy of names, spellings, dates, captions, addresses, family relationships, approvals, and instructions you provide.

7. Story content, sensitive topics, and family disputes

Family stories can include sensitive personal information, including memories about migration, religion, health, trauma, grief, politics, family conflict, or other private matters. Qissa is a preservation and publishing service, not a legal, medical, psychological, religious, historical, or genealogical verification service.

Qissa does not decide family disputes and does not verify the truth of every story. If family members disagree about what should be included, the buyer and storyteller must resolve that issue. Qissa may pause a project if there is a serious dispute about consent, privacy, ownership, or family access.

8. Transcription, translation, editing, and accuracy

Qissa may transcribe, translate, summarize, edit, organize, and format submitted materials to create a readable family book and archive. We aim to preserve the storyteller's voice and meaning, but transcription, translation, spelling, dates, names, cultural references, and formatting may contain errors.

Before printing, Qissa may provide a draft or proof for review, depending on the selected package and workflow. You are responsible for reviewing the proof within the requested time. If you approve a proof, or if you fail to respond within a reasonable review period after reminders, Qissa may proceed based on the approved or latest available version.

Qissa is not responsible for errors that you approved, failed to correct, or caused by incomplete or unclear materials.

9. Use of human reviewers, vendors, and technology tools

To provide the service, Qissa may use trained team members, Qissa Story Guides, professional writers, editors, translators, designers, print partners, cloud hosting providers, transcription tools, translation tools, photo restoration tools, payment processors, messaging providers, couriers, and other service providers.

If Qissa uses artificial intelligence or automated tools for transcription, translation, editing assistance, standard photo enhancement, organization, or archive operations, those tools support the human-led service. Extensive generative reconstruction of a photograph requires a separate quote, explicit approval, and disclosure that the result is reconstructed. Qissa will not use private family stories for public marketing or public model training unless separate written permission is given.

10. Ownership of family materials

As between you and Qissa, you or the relevant rights-holder continue to own the family photos, recordings, written memories, videos, captions, and personal story materials you submit to Qissa.

You grant Qissa a limited, worldwide, royalty-free license to receive, store, copy, transcribe, translate, edit, organize, design, print, bind, ship, display to approved family reviewers, host in the private archive, and otherwise use those materials only as reasonably necessary to provide the Qissa service, support the project, maintain records, comply with law, and protect Qissa's legal rights.

This license ends when it is no longer needed for those purposes, subject to printed books already produced, archive materials you choose to keep, backup retention, legal obligations, and unresolved disputes.

11. Qissa materials and intellectual property

Qissa owns or licenses its website, brand, logo, templates, prompts, workflows, designs, software, archive interfaces, page layouts, illustrations, sample content, and other materials created by Qissa that are not your family content.

You may use the final family book and archive for personal, family, and non-commercial purposes. You may not copy, resell, scrape, reverse engineer, or commercially exploit Qissa's website, templates, prompts, workflows, software, or brand without written permission.

12. Public use, testimonials, and marketing permission

Qissa will not intentionally publish your private stories, recordings, photos, family names, testimonials, book pages, or archive materials publicly for marketing unless you give separate written permission.

If you voluntarily provide a review or testimonial, you permit Qissa to use that review together with your first name, initials, city, country, or other details you approve. You may ask us to stop using your testimonial in future marketing, but materials already printed or published may take time to remove.

13. Private archive and QR access

Some Qissa books may include QR codes that link to selected recordings, transcripts, photos, or archive materials. QR codes and archive links should be treated as private family access tools.

Unless stated otherwise, the private archive is not a public publishing platform. You must not share archive access with people who are not approved by the family or storyteller. If an archive link or QR code is shared beyond the intended family circle, Qissa may not be able to control who accesses it.

Qissa may use passwords, unlisted links, access controls, signed links, revocation tools, or other technical measures. The exact archive access method may depend on the current product configuration. If you believe a QR code or archive link has been misused, contact us at privacy@qissastories.com or support@qissastories.com.

14. Lifetime archive meaning

If a plan refers to a "lifetime digital archive", this means Qissa intends to maintain access to the archive for as long as Qissa continues operating the archive service for that project and the account remains in good standing, subject to these Terms, technical limitations, deletion requests, legal requirements, service discontinuation, and events outside Qissa's reasonable control.

It does not mean that Qissa guarantees permanent, uninterrupted, or indefinite storage forever. If Qissa materially changes or discontinues the archive service, Qissa will try to provide reasonable notice and, where practical, a way to download or export available archive materials.

15. Privacy

Our Privacy Policy explains how we collect, use, store, disclose, transfer, protect, and delete personal data, recordings, photos, transcripts, book files, archive files, technical data, and related information. By using Qissa, you acknowledge that Qissa will handle personal data as described in the Privacy Policy.

16. Communications by WhatsApp, email, phone, and video

Qissa may contact buyers, storytellers, and approved contributors by WhatsApp, email, phone, SMS, Google Meet, or other agreed communication channels for onboarding, session scheduling, project updates, support, delivery, consent, and account purposes.

Marketing communications will only be sent where we have permission or where allowed by law. You can opt out of marketing messages. Opting out of marketing does not stop essential project or service messages.

17. Refunds, cancellation, and shipping

Refunds, cancellation, damaged books, shipping, customs, failed delivery, reprints, and delays are governed by our Refund, Cancellation and Shipping Policy. Please read that policy before ordering.

Nothing in these Terms is intended to remove mandatory consumer rights that apply under Pakistani law or any other law that cannot be excluded by contract.

18. Delays and non-response

Qissa projects depend on timely participation by the buyer, storyteller, and family contributors. If the storyteller or family does not respond to scheduling messages, review requests, approvals, consent requests, materials requests, or shipping information requests, the project may be delayed.

If there is no meaningful response for 90 days, Qissa may pause the project. We will try to contact you before closing or archiving an inactive project. Any refund or credit for an inactive project will be handled under the Refund, Cancellation and Shipping Policy.

19. Service availability and third-party platforms

Qissa may depend on third-party services such as WhatsApp, email providers, cloud hosting, payment processors, printers, couriers, transcription tools, translation tools, and video platforms. Qissa is not responsible for outages, delays, changes, errors, or restrictions caused by third-party platforms, but we will try to reduce disruption where reasonably possible.

20. Security

Qissa uses reasonable technical and organizational measures to protect project materials. However, no website, messaging service, archive, cloud service, or transmission method is completely secure. You are responsible for keeping any account credentials, archive links, QR access information, and family access controls confidential.

21. Suspension or termination

Qissa may suspend or terminate a project, archive, account, or access if:

• payment is not received or is reversed;
• required consent is missing or withdrawn;
• there is a credible privacy, safety, legal, family dispute, or rights concern;
• you submit prohibited content;
• you misuse Qissa, the archive, QR links, staff, or third-party systems;
• continuing the project would expose Qissa, a storyteller, or another person to legal or safety risk.

Where appropriate, Qissa may provide a partial refund, export, or alternative solution, depending on the circumstances and the work already completed.

22. Disclaimer

Qissa provides a family memory preservation service. We do not guarantee that every story will be historically complete, legally accurate, medically accurate, genealogically verified, perfectly translated, or free from emotional impact. The final book and archive are for personal and family purposes.

23. Limitation of liability

To the maximum extent permitted by applicable law, Qissa will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, loss of profits, loss of goodwill, emotional distress, family disputes, loss of data caused by events outside our reasonable control, or third-party platform failures.

To the maximum extent permitted by applicable law, Qissa's total liability for any claim relating to an order will not exceed the amount paid to Qissa for that order in the twelve months before the claim arose.

This limitation does not exclude liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or consumer rights that cannot be waived.

24. Indemnity

You agree to indemnify and hold Qissa harmless from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, your submitted content, your lack of authority to submit information or photos, your infringement of another person's rights, or your unlawful use of Qissa.

25. Changes to these Terms

We may update these Terms from time to time. The effective date and version will be shown at the top. For material changes affecting active paid projects, we will take reasonable steps to notify affected customers. Continued use of Qissa after updated Terms become effective means you accept the updated Terms.

26. Governing law and disputes

These Terms are governed by the laws of Pakistan, unless another mandatory law applies and cannot be excluded.

If a dispute arises, please contact us first at support@qissastories.com. We will try to resolve the matter informally within 15 business days. If the dispute cannot be resolved informally, the courts of competent jurisdiction in Karachi, Sindh, Pakistan will have jurisdiction, subject to any mandatory consumer protection rules that apply.

27. Contact

For questions about these Terms, contact:

Qissa Stories, trading as Qissa Karachi, Pakistan Email: support@qissastories.com Privacy email: privacy@qissastories.com